Citi and Taskize, a Euroclear company, have struck an agreement through which Citi’s custody clients can leverage Taskize’s query management platform to directly connect to their Citi operations counterparts. This collaboration brings together Taskize’s structured workflow capabilities and Citi’s proprietary custody network to create a network effect between Citi, its counterparts and various market infrastructures to address operational workflow challenges.
Taskize’s user interface provides Citi’s custody clients with a direct means to contact their operational counterparts, replacing the traditional email mechanism, and provides real-time visibility on current query status and full audit trail capabilities. By creating an end-to-end operational workflow experience with counterparties, Citi custody clients can benefit from an accelerated and enhanced counterparty resolution experience. They will also have the ability to raise queries with all other institutions currently operating on the platform.